Frequently Asked Questions
Everything you need to know about your MARS beauty experience.
Are MARS Cosmetics products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of production.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'Order History' section in your account.
What is your return policy for makeup products?
Due to hygiene reasons, we only accept returns or exchanges for products that are received in a damaged or defective condition within 7 days of delivery.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible pin codes.
How do I find the right shade for my skin tone?
We provide a detailed shade guide and a virtual try-on tool on our product pages. If you're still unsure, feel free to reach out to our beauty experts via live chat.